Severa–Fivaldi

Error message	Explanation	Solution proposal
Business ID is invalid or missing	Fivaldi requires a Vat number to identify the customer, or the code is in the wrong format.	Add or correct the Vat number in Severa (format: 1234567-8).
Customer has no valid address	Customer address details are missing or incomplete in Severa.	Check that the customer has a street address, postal code and postal branch in Severa before the transfer.
External API timeout / Connection error	The connection to Fivaldi's API was interrupted or the service is temporarily overloaded.	Wait a moment and try the transfer again.
Free text below rows cannot exceed 512 characters	The invoice free text is too long for Fivaldi's API. The character field exceeds the maximum length.	Shorten the text in Severa to fewer than 512 characters.
Invoice is already transferred	The invoice has already been transferred to Fivaldi in the past, and the API does not allow duplicates.	Check whether the invoice already exists in Fivaldi. If it needs to be transferred again, remove it from Fivaldi first.
Item's code cannot be empty	No identifier (code) has been added in the product registry for the product (work, travel expense or product).	Update an identifier for the product in the product registry Settings, which you can find via Settings > Working time, travel expense & product registry > Regular products.
Product code with id [X] does not exist on Fivaldi company	The product or work type code (identifier) used in Severa cannot be found in Fivaldi's product registry.	Make sure that the code is exactly the same in both systems. Add the missing code to Fivaldi or correct it in Severa.
Row description cannot exceed 80 characters	The number of characters in the invoice row Description field exceeds the allowed limit (80 characters).	Revert the invoice to Draft status and shorten the number of characters in the description, then try the transfer again.
Sales order row with Product code [X] does not have posting set	The product used on the invoice row is missing an account group in Fivaldi.	Add an account group for the product in Fivaldi's product registry. The Integration requires posting information to create the invoice.

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