Transfer history
The Transfer history tab in Netvisor provides a software interface log view that allows you to monitor the data transferred through the interface. It is important to keep an eye on this view to detect any possible errors in data transfers. The transfer view can be found on the basic settings tab of the integration.
Common error situations
In some cases, errors may occur during integration transfers. Error messages most often appear on the Netvisor side during data import. The error can appear as a separate error message or in red text. By hovering the mouse over the red text, you can get more information about the error.
In some cases, errors are related to incorrect or incomplete information in Severa. Below you will find descriptions of the most common error situations and suggested solutions. If you do not find the error message you received in the table below, you can always contact our customer support to resolve the issue.
| Subject | Error message | Suggested solution |
| Transfer of sales invoices | Asiakasta ei löydy | Check and correct the customer details in Severa if necessary. The error occurs if the customer details have not been transferred correctly from Severa to Netvisor. The mandatory information for the transfer on Severa's customer card are: vat number, name, address information (headquarters), customer number (the same number must not be found in Netvisor) and einvoice details. The einvoice details must be entered in a format supported by Netvisor, check the supported operators and formats on Netvisor's support pages. |
| Transfer of sales invoices | Asiakkaan maata ei voitu kohdistaa | Check in Severa that the invoice has the selected billing customer address details. The address details must match the customer registry in Netvisor. If, for example, the street address or country information is filled in incorrectly, the invoice may end up in error. Correct the address details on Severa's customer card and invoice if necessary (the invoice must be in Draft status for correction) and try to retrieve the sales invoice again in Netvisor after a moment. |
| Transfer of sales invoices | Myyntilasku X on jo siirretty Netvisoriin | Check if the invoice is already in Netvisor. The sales invoice may have been inadvertently transferred again in Severa to the status Ready to be sent to Netvisor even though the transfer has already been made. If the invoice has already been transferred to Netvisor and is found in the system, you can move the invoice directly to the status Invoice sent to Netvisor. |
| Transfer of sales invoices | Rivien ALV-koodit ja prosentit eivät täsmää | Check the customer's address details in Severa and correct the correct country information on the address card if necessary. Also check the sales invoice taxation handling. |
| Transfer of sales invoices | Tiedon muoto virheellinen. Kirjauspäivä: Ei voi tallentaa laskua luktiulle kaudelle tai tilikaudelle, jota ei ole luotu. | The date of entry for the invoice in Severa is in a period that is locked in Netvisor or has not been created. You can either change the date of entry for the invoice in Severa by opening the invoice > Detailed information > date of entry. Or alternatively, you can temporarily open the desired period in Netvisor and transfer the invoice again with the original date of entry. |
| Transfer of sales or travel reimbursements | Työ- ja liiketoimintayksikkö ovat samannimisiä | If the calculation target headings of the imported data are already found in Netvisor or they have the same name, the transfer may end up in error. For example, if the project and its unit have the same name. In Severa's phase structure, it is possible to use a unique phase code (three dots on the phase > set phase code), which allows the data to be transferred without changing the phase name. |
| Transfer of travel reimbursements or time entries | Käyttäjää ei löydy | Check in Netvisor that the user has the Salaries and Travels service activated. Also check that the user's linking information between the systems matches (social security number or employee number). |
| Transfer of purchase invoice lines | Tuotetta ei löydy | Check that the desired product is found in both Netvisor and Severa. The products must have a matching product code (product identifier in Severa) in both systems for the transfer to succeed. |
| Integration stopped working | API-käyttäjä inaktivoitu/API-avain virheellinen | If the user whose API key is used for the integration is deactivated in Severa/Netvisor, the integration will stop working. Create a new API key for the user in Severa and enter the new API key in the integration settings in Netvisor. |
This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.
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