Transfer history and errors

This guide helps you track data transfer between Severa and Netvisor and resolve the most common error situations independently.

Transfer history tracking

The Transfer history tab in Netvisor functions as the integration log. It is recommended to check the view regularly to detect any possible interruptions in data transfer in time.

• Where to find it: The transfer view is located in Netvisor under Extensions > Severa > Transfer history.
• Purpose: Monitoring the data passing through the interface and locating errors.

How to identify an error

If the data (e.g., invoice) is not transferred successfully, it appears as an error in the log.

1. Find the red text: Incorrect information, such as the invoice number, is marked in red in the transfer view.
2. Read the error description: Hover the mouse over the red text or invoice number. Additional information about the cause of the error will appear on the screen.
3. Check Severa's information: Most errors are due to incomplete or incorrect information on Severa's side (e.g., missing vat number or incorrect account number).

Common error situations and solutions

Use the table below for troubleshooting. If you encounter an error not found in the list, contact customer support.

Subject	Error message in Netvisor	Solution
Transfer of sales invoices	Asiakasta ei löydy	Ensure that Severa's customer card has: vat number, name, address (headquarters), unique customer number, and einvoice details entered in the correct format. Check supported formats on Netvisor's support pages.
Transfer of sales invoices	Asiakkaan maata ei voitu kohdistaa	Ensure that the invoice address details and country match Netvisor. Correct the information on Severa's customer card if necessary and update the customer on the invoice in Draft status, then try the transfer again.
Transfer of sales invoices	Myyntilasku X on jo siirretty Netvisoriin	The invoice has already been transferred. If found in Netvisor, change the invoice status in Severa directly to Invoice sent to Netvisor.
Transfer of sales invoices	Rivien ALV-koodit ja prosentit eivät täsmää. Virheviesti esim. INVALID_DATA :: Tiedon virheellinen muoto:. Riville valittu veroprosentti ei vastaa valittua verokoodia. Verokoodi: EUMY, veroprosentti: 25,5.	Check Severa for customer's address details (country) and invoice taxation handling. The error often results from an incorrect tax rate-tax code combination. Use reverse charge VAT on the invoice if necessary to remove the vat rate.
Transfer of sales invoices	Tiedon muoto virheellinen. Kirjauspäivä: Ei voi tallentaa laskua lukitulle kaudelle tai tilikaudelle, jota ei ole luotu.	Change the invoice date in Severa (Detailed information > Date of entry) or temporarily open the period in Netvisor for the transfer.
Transfer of sales or travel reimbursements	Työ- ja liiketoimintayksikkö ovat samannimisiä	Use a unique phase code in Severa (open project and go to Project plan > Phases > open settings behind three dots > set phase code) to distinguish the information in Netvisor without changing the name.
Transfer of travel reimbursements or time entries	Käyttäjää ei löydy	Ensure the user has Salaries and Travels services active in Netvisor. Check that the social security number or employee number matches in both systems.
Transfer of purchase invoice lines	Tuotetta ei löydy	Ensure the product is found in both systems and that the product code (Identifier in Severa) is the same.
Integration stopped working	API-avain virheellinen tai käyttäjä inaktivoitu	Create a new API key for an active user in Severa and update it in Netvisor's integration settings.

Did you find it helpful? Yes No

Send feedback