Zendesk is a software for better customer service. In one package you get ticket management system with knowledge base and community forums.
When using ticketing system, it is very valuable to get the customer communication into your work management solution for everyone to see. Our partner Mutex Oy has build an integration between Severa and Zendesk that transfers your customers and contacts from Severa into Zendesk and as return sends the customer ticket information into Severa as activities.
To start using the integration, follow our purchase process for partner integrations.
Activity management and Zendesk add-on's are required.
Detailed instructions for the integration and support are provided by Mutex Oy.
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