Vispertti AI chat

Need quick help related to Severa?

Come ask your question to Vispertti! Vispertti is an AI-powered assistant in Severa's customer service, available 24/7. It knows the software instructions inside out and acts as an accurate search engine for the help page content. You can chat with Vispertti through the chat icon found in the bottom right corner of the help pages.

Tips for effective conversation

To get the most out of your conversations with Vispertti, follow these recommendations:

• Be precise and use correct terms: The more accurately you use familiar software terms and function names, the better Vispertti understands you.
• Use complete sentences: Avoid single keywords and ask your questions in complete sentences.
• One thing at a time: Ask only one question at a time to keep the subject focused. If the topic needs to change, start a completely new conversation using the New chat button in the top right corner. This "clears the table" and ensures that details from the previous topic do not mix with the new one.
• Vispertti cannot see images: If you receive an error message, copy the text into the conversation or describe the situation directly in the text field.
• Request step-by-step instructions or lists: You can ask Vispertti to break down complex work phases into "step-by-step" instructions or create short checklists (e.g., adding a new employee user).
• Utilize follow-up questions: Vispertti remembers the flow of the conversation. You can ask for clarification on a previous answer or say, for example: "The answer did not help me. Ask me for more information."
• Practice makes perfect: The more you use Vispertti, the better you learn to find the most useful ways to ask questions for yourself.

Responsibility and security

The conversation is powered by AI, so please remember the following:

• Verify information: AI can make errors. The user is always responsible for verifying the instructions received and actions taken in Severa.
• Do not send sensitive information: Never share your own or others' personal data, such as personal identification numbers or information related to private life, in the chat.
• Anonymity and data protection: Conversations are conducted anonymously and are not used to train AI models.

Questions & answers

What kind of questions should I ask the chat?

Vispertti can advise especially on matters related to Severa's functionalities based on the help page content. You can ask, for example: "How do I create a sales invoice?".

Is using the chat safe?

Yes, using the chat is safe. However, remember to avoid sharing sensitive information to maintain data security. Never send personal or others' identifying personal data to the chat. Vispertti's conversations are conducted anonymously, and personal data is not recognized. Chat conversations are not used to train AI models.

What is sensitive information?

Sensitive information includes personal identification numbers and other identifying data, as well as information related to a person's private life. We do not handle sensitive information in support and remove all messages and support requests containing such information for security reasons.

Can Vispertti connect the conversation to a person in Severa's customer service?

Vispertti operates as an independent AI-based assistant on Severa's help pages and cannot connect the conversation directly to an expert in Severa's customer service. The user can choose to send a separate support request to customer service if the conversation with Vispertti does not produce the desired outcome. Sending a support request is possible through the help pages or by directly contacting customer service via email, phone, or the chat found within Severa.

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