Severa–Maventa

Error message	Explanation	Proposed solution
Finnish bank network service has not been enabled / Invoice sending failed	The receiver uses a bank as its operator, but the bank network connection has not been activated in the sender’s Maventa account.	Activate the bank network connection in the Maventa portal (Settings > Bank network).
Invoice is duplicated / Could not save invoice number	An invoice with the same invoice number has already been sent to Maventa in the past.	If the invoice is already in Maventa, change the invoice status in Severa manually to Sent. Do not send the same invoice number again. If necessary, allow duplicate invoice numbering and see the instructions on the Maventa help pages.
Invoice due date is too soon	The invoice due date is already in the past or too close to today.	Change the invoice due date in Severa further into the future and try the transfer again.
Multiple routes found with recipients address	Multiple routes are found for the receiver with the same address (common e.g. when the address is the same as the Vat number).	Add an exact operator ID (operator code) to the customer details so that routing is targeted correctly.
No routing found for recipient or incorrect electronic invoice address	The einvoice address or operator ID (operator) is incorrect.	Check the customer’s einvoice address, for example in the Tieke einvoice address registry (https://verkkolaskuosoite.fi). Enter the einvoice details manually on the Severa customer card on the Customer settings tab. Do not copy and paste text directly from an external source (to avoid extra characters that may cause errors).
Not enough information about the recipient	Receiver information is incomplete. Maventa does not know which channel to use.	Make sure that the customer card has at least one of the following: einvoice address, email address or a correctly written postal address in Severa customer details.
Print service disabled	The invoice should be sent by post (POST), but the print service is not enabled or the address details are incomplete.	Activate the print service in the Maventa settings and make sure that the invoice contains the customer address details.
The 'BuyerPostCodeIdentifier' element is invalid - The value '' is invalid according to its datatype 'genericStringType235' - The actual length is less than the MinLength value.	The postal code is missing from the receiver’s address on the invoice.	Add the receiver’s postal code to Severa customer details. Update the new address details on the invoice by selecting the address again from the Customer address field, and then try the transfer again.
The 'BuyerStreetName' element is invalid - The value '' is invalid according to its datatype 'genericStringType235' - The actual length is less than the MinLength value.	The street address of the receiver is missing from the invoice.	Add the receiver’s street address to Severa customer details. Update the new address details on the invoice by selecting the address again from the Customer address field, and then try the transfer again.
The 'BuyerTownName' element is invalid - The value '' is invalid according to its datatype 'genericStringType235' - The actual length is less than the MinLength value.	The city is missing from the receiver’s address on the invoice.	Add the receiver’s city to Severa customer details. Update the new address details on the invoice by selecting the address again from the Customer address field, and then try the transfer again.
User not found / Company not found	There is an error in the integration settings (User API key or Company UUID).	Fetch new keys from Maventa and update them to Severa Settings > Integrations > Maventa.

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