Maventa error handling

If errors occur when transferring invoices from Severa to Maventa, the erroneous invoice is moved to an error status created during the integration setup. To send the invoice to your customer, you need to

• check the error message from the transfer log,
• fix the erroneous data
• and change the invoice back to transfer status.

You can find the transfer log by opening the Settings menu and selecting Integrations > Integrations. If the company has multiple integrations enabled, you can use the Integration name filter to narrow the view to show Maventa error logs. You can also filter data using the Day and Log level filters.

Error message	Solution
The 'BuyerStreetName' element is invalid - The value '' is invalid according to its datatype 'genericStringType235' - The actual length is less than the MinLength value.	The invoice doesn't have the receiver's street address. Open the invoice and add address. Remember to add the missing address information also to the customer card.
The 'BuyerTownName' element is invalid - The value '' is invalid according to its datatype 'genericStringType235' - The actual length is less than the MinLength value.	The invoice doesn't have the receiver's city in the address. Open the invoice and add the receiver's city. Remember to add the full address also to the customer card.
The 'BuyerPostCodeIdentifier' element is invalid - The value '' is invalid according to its datatype 'genericStringType235' - The actual length is less than the MinLength value.	The invoice doesn't have the receiver's postal code in the address. Open the invoice and add the receiver's postal code. Remember to add the full address also to the customer card.
The element 'Finvoice' has invalid child element 'SpecificationDetails'. List of possible elements expected: 'InvoiceRow'.	The invoice doesn't have any invoice rows. Open the invoice and add an invoice row.
Seller must have at least one bank account.	Add bank account details into Settings > Organization > Bank accounts. Remember to use IBAN format. Update the invoice status to Draft and back to 'Pending transfer to Maventa' to update the bank account on the invoice.
Seller must have a BIC in bank account details.	Bank account must be added in IBAN format and it must have the correct BIC/SWIFT code. Go to Settings > Organization > Bank accounts to correct the account number.
Company not found.	The Company UUID specified in Data transfer settings is not found in Maventa. Go to Settings > Integrations > Maventa, and compare the Company UUID to the one in Maventa settings. Ensure there are no spaces at the beginning or end of the value.
User not found.	The API key specified in Data transfer settings is not found in Maventa. Go to Settings > Integrations > Maventa, and compare the API key to the one in Maventa settings. Ensure there are no spaces at the beginning or end of the value.
Error for Finnish customers: "Laskun lähetys epäonnistui. Vastaanottajan operaattori on pankki."	The bank network connection is not opened. The connection is disabled by default when a Maventa account is created. It takes about a week to get the connection working.
Invoices not found.	Check that the business unit used for the invoice/project is active. Go to Settings > Organization > Business units and click Show disabled business units and activate the business unit.
Could not save invoice nr due to duplicate invoice number.	The invoice has already been sent to Maventa and cannot be transferred there again. Check that the invoice is in Maventa. If the invoice has transferred successfully, in Severa you can edit the invoice's status to sent. This way the automation won't try to send the invoice to Maventa again.

Error message	Solution
Sending to PEPPOL failed [xxxxxxxxxxx] [xxxxxxxxxxx] A VAT number MUST be valid Norwegian organization number (nine numbers) followed by the letters MVA.	Add MVA at the end of the organization number on the customer card and company details under settings.

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