Account help is available to you 24/7 in Severa when you are logged in, as well as on our help pages. You can move to account help via the Account help button in Severa’s top menu (Classic) and via the Help button in the left page navigation (Beta). In the help center you can:
read the latest news and release notes
search for instructions and tips for program usages
start a discussion if you need more detailed help
Vispertti serves in the help center chat 24/7, our specialists are present in the chat on weekdays from 9:00 to 15:00
How do I contact customer service and when is it open?
You can contact account help via the help center chat, by phone and by email. Account help contacts and service hours are as follows:
Contact method | Contact | Service time |
Chat | Open a discussion in Severa when you are logged in | Vispertti available 24/7, specialists available in chat on weekdays from 9:00 to 15:00 |
Send us a message at any time; our specialists process email help requests on weekdays from 8:00 to 16:00 | ||
Phone | 0105058475 (mpm/pvm) | On weekdays from 9:00 to 11:00 and 12:00 to 15:00 |
Danger for partner network accounts
If your account belongs to a Severa partner (Swedish, Norwegian, Dutch), your own partner provides the primary account help. To receive help, please always contact your own partner first. See up-to-date partner contacts here.
Keywords: account help, contact, customer service, channels, phone, email, chat//
*This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.
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