Our customer service has now moved to a new customer service system – Intercom. Through our renewed customer Help you will get help with questions related to Severa usages around the clock, 24/7. Our customer Help is enabled in Severa when you are logged in, as well as on our help pages.
How does customer Help work?
Our renewed customer Help is available to you 24/7 in Severa when you are logged in, as well as on our help pages. In get support you can:
read the latest news and release notes
search for instructions and tips for program usages
start a conversation if you need more detailed help
Vispertti serves in the get support chat 24/7; our specialists are present in the chat on weekdays from 9–15
How can I contact customer Help and when is it available?
You can contact customer Help via the get support chat, by phone or by email. Customer Help contacts and service hours are as follows:
Contact method | Contacts | Service hours |
Chat | Open a conversation in Severa when you are logged in | Vispertti is available 24/7; specialists are present in the chat on weekdays from 9–15 |
Send us a message at any time; our specialists handle email support requests on weekdays from 8–16 | ||
Phone | 0105058475 (mpm/pvm) | On weekdays from 9–11 and 12–15 |
Danger for partner network accounts
If your account belongs to a Severa partner (Swedish, Norwegian, Dutch), your own partner provides the primary customer Help. To receive help, please always contact your own partner first. See up-to-date partner contacts here.
Keywords: customer Help, customer service, get support, opening hours, service hours, contacts, chat, Vispertti, phone help, emails, partner//
*This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.
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