Our customer service has moved to a new customer service system – Intercom. Through our help you can get help with questions related to Severa usages around the clock, 24/7. Get support is enabled both in Severa and on our help pages.
What can I do in get support?
The renewed customer service get support is available to you 24/7 while you are logged in to Severa, as well as on our help pages. In get support you can:
read the latest news and release announcements
search for guides and tips for program usages
start a conversation if you need more detailed help
Vispertti serves in the get support chat 24/7, our experts are present in the chat on weekdays from 9–15
How do I contact customer help and when is it available?
You can contact customer help through the get support chat, by phone or by email. Customer help contacts and service hours are the following:
Contact method | Contact | Service hours |
Chat | Open a conversation in Severa get support | Vispertti is present 24/7, experts are present in the chat on weekdays from 9–15 |
Send us a message at any time, our experts process email help requests on weekdays from 8–16 | ||
Phone | 0105058475 (mpm/pvm) | On weekdays from 9–11 and 12–15 |
Danger for partner network accounts
If your account belongs to a Severa partner (Swedish, Norwegian, Dutch), your own partner provides the primary customer help. To receive help, please always contact your own partner first. See up-to-date partner contacts here.
Keywords: customer help, customer service, get support, opening hours, service hours, contacts, chat, Vispertti, phone help, emails, partner
*This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.
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