We are implementing a change in the Severa service that will enable more modern and efficient customer service. To implement this change, we are taking a new sub-processor into use. We have informed our Accounts about the change.
New sub-processor details:
Supplier name | Intercom Inc. |
Supplier website | |
Product name | Intercom |
Purpose of data processing | Customer service ticketing system |
Data location | EU, Ireland |
Appropriate safeguards (if outside EU/EEA area) | - |
Data processed by the sub-processor | Personal details (name, email address, phone number) |
In which service sections is the sub-processor used? | Customer service channels |
We have implemented appropriate security measures to protect this data. You can find more details about our security practices in Visma Trust Centre.
We have entered into a data processing agreement (DPA) with the new sub-processor to ensure the proper processing and protection of your data.
Change implementation day(s):
The change implementation day(s) is 4 November 2026. If you have any questions regarding the change, please contact us.
The up-to-date list of all sub-processors can be found at https://www.visma.com/trust-centre-products/severa.
*This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.
*