Zendesk is a program for better customer service. You get ticket management, solution database, and help page in one package.
When using a ticketing system, it is very valuable to get the account communication into your work management solution for everyone to see. Our Partner Mutex Oy has done an integration between Severa and Zendesk that transfers the customer master and contacts from Severa into Zendesk and returns the account ticket information into Severa as an activity.
To start using the integration, see the instructions for third-party integration implementation.
Activity management and Zendesk add-ons are required.
Detailed instructions and help are provided by Mutex Oy.
*This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.
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