Occasionally users notice issues where they don't receive the emails sent from Severa to their email or emails go to spam folder. This happens for example when you reset your password and a onetime password is sent to the email specified or when you send an invoice, a proposal, a travel reimbursement etc. directly from Severa. Most of the issues are caused by the receiving email server that blocks the messages.
When sending emails with own email addresses/domains from another system, the service they are using should be added as trusted sender into their mail server
- If customer has SPF record in use, ask them to add mailserver that Severa uses with IP address 18.104.22.168 as allowed.
- If PSF is not in use, then they should check from their mail server can they whitelist for example to sender IP or email address. More info regarding this: https://support.office.com/en-us/article/Prevent-email-from-being-marked-as-spam-in-EOP-and-Office-365-74aaade0-efc0-46ac-b949-f2d1d59256fa?ui=en-US&rs=en-US&ad=US
There is also something called a DKIM-support that is recommended to be used (https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail).