- When case sales status is "in Progress", report always shows text "Sales" and tooltip shows current sales status
- When case sales status is "Won" or "Lost" progress is calculated as follows
- When case is closed progress is 100 %
- In cases-report progress shows text Closed
- When case is open (this is used both customer and internal cases)
- Start date and deadline is needed when calculating progress figures
- If deadline is not given, we use current day + 30 days as a deadline
- If deadline is given, we use it as it is
- One day is 24 h and we use time stamps when calculating progress percentages
- Example: Case start date is 21.7.2014 and deadline is 28.7.2014
- First we check how much hours we have done from start date to current date. Current date 28.7.2014 and time 8:00 a.m. => 28.7.2014 (current date and time in hours) - 21.7.2014 (start date and time in hours) = 176 h
- Then we check possible hours => 28.7.2014 - 21.7.2014 = 8 pv = 192 h
- Progress is calculated (176 h / 192 h) * 100 = 92 % (rounded to the nearest integer figure)
- When start date is in the future, cases report shows text Start date 29.7.2014
- When deadline is in the past, cases report shows text Deadline was 27.7.2014
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